Open to opportunities

Ryan Luce

@ryanluce

Message

Senior Customer Success and Implementation Professional with 20 years experience.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities, where I can leverage my expertise in customer success and implementation to drive impactful results.

I am a Customer Success and Implementation leader with over 20 years of client-facing experience, dedicated to delivering measurable business impact through technology adoption, process optimization, and strategic account management. My proven success in partnering with executives and directing cross-functional teams has enabled me to lead onboarding, configuration, and product development initiatives for both enterprise and mid-market clients.

At NXTThing, I spearheaded implementation consulting and client onboarding for the NXT ATS platform, ensuring successful adoption and measurable value realization. My efforts in formalizing the QA/QC process led to a 25% reduction in implementation timelines. I also directed a development team to achieve 100% adoption of industry-standard DevOps practices within just 30 days, significantly enhancing communication and task tracking.

As the Founder of Breakthrough, I provide strategic consulting for SaaS and technology adoption projects, focusing on workflow optimization and customer experience. My role as a Senior Talent Intelligence Analyst at Baker Tilly involved architecting AI-enabled engagement workflows that improved response rates by 21% and exceeded hiring goals by 12%. I am passionate about translating business needs into scalable solutions that drive adoption, retention, and growth.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant / Product Development Partner

Current

NXTThing (an Employ Company)

May 2025 - Present (3 months)

Led implementation consulting and client onboarding for NXT ATS platform, ensuring successful adoption and measurable value realization. Partnered with VP of Product, VP of Operations, and the President (Head of Sales) to design, test, and launch product enhancements aligned to customer and market needs.

Microsoft Project Excel Jira Slack ATS Product Development Onboarding

Current

Founder / Customer Solutions Consultant

Current

Breakthrough

Nov 2019 - Present (5 years 9 months)

Provided strategic consulting for SaaS and technology adoption projects with focus on workflow optimization, customer experience, and automation. This role involved advising clients on best practices for integrating new technologies to enhance operational efficiency.

Workflow Optimization Customer Experience Automation Strategic Consulting

Senior Talent Intelligence Analyst

Baker Tilly US, LLP

Aug 2022 - Jun 2024 (1 year 10 months)

Acted as a trusted partner to national hiring leaders, aligning systems and workflows to enhance talent acquisition efficiency. Architected AI-enabled engagement workflows across LinkedIn, email, and text, improving response rates by 21% and integrating engagement data into ATS/CRM platforms.

Talent Acquisition Workflows LinkedIn Customer Success Process Improvement Data Integration

Director, Solution Design / Senior Account Executive

Recruiter.com

Mar 2021 - Jun 2022 (1 year 3 months)

Owned enterprise customer relationships, driving adoption and expansion of AI-enabled sourcing platform, growing the first account 600% in the first 3 months. Designed scalable sourcing and engagement workflows tailored to client needs, ensuring measurable business outcomes.

Enterprise Sales Workflow Design Quota Attainment

Senior Technical Product Consultant / Client Relationship Manager

ADP

Jan 2010 - Dec 2019 (9 years 11 months)

Owned long-term client relationships, serving as a strategic partner for onboarding, training, and adoption, delivering continuous improvement initiatives that streamlined processes and achieved top NPS marks across client programs. Designed integrated workflows connecting ATS, HRIS, payroll, and benefits systems for a seamless end-user experience.