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PM@pedromonteiro1
https://www.loom.com/share/d1c1327d13934f7e97ee1383ab9ab99c
CambodiaI’m looking for a fully remote role where I can use my customer support and technical support experience to help customers effectively. I value stability, clear expectations, and a positive work environment where I can grow, learn new tools, and contribute to the team.
I am a dedicated Customer Support Specialist with over 3 years of proven experience delivering exceptional technical and customer support. I am fluent in English, Portuguese, Spanish, and French, and have expertise in platforms like Zendesk, ServiceNow, and Salesforce. Reliable, organized, and experienced with remote team collaboration
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Roomonitor
Jul 2025 - Oct 2025 (3 months)
Provided professional support to guests and property owners via phone, email, and chat; managed bookings with PMS and Smartlock tech and tracked tickets in Salesforce to improve operations.
HS Plus
Aug 2024 - Mar 2025 (7 months)
Handled high-volume inbound/outbound calls for e-commerce, entered and verified customer/order data, coordinated with logistics and billing, and maintained Zendesk-based internal issue tracking and performance dashboards.
Infosys BPM
Jul 2021 - Sep 2024 (3 years 2 months)
Provided multi-channel technical support to international clients via ServiceNow, diagnosed hardware/software/network issues, escalated tickets to L2 teams, and produced Excel reports for client analysis and process improvement.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Hospitality & Tourism Management
2017 -
Bachelor's degree in Hospitality & Tourism Management awarded by Estoril Higher Institute for Tourism and Hotel Studies, started January 2017.
Software and tools used professionally
CambodiaYou can contact Pedro and 90k+ other talented remote workers on Himalayas.
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