Looking for a job

Pedro Monteiro

@pedromonteiro1

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https://www.loom.com/share/d1c1327d13934f7e97ee1383ab9ab99c

Cambodia

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What I'm looking for

I’m looking for a fully remote role where I can use my customer support and technical support experience to help customers effectively. I value stability, clear expectations, and a positive work environment where I can grow, learn new tools, and contribute to the team.

I am a dedicated Customer Support Specialist with over 3 years of proven experience delivering exceptional technical and customer support. I am fluent in English, Portuguese, Spanish, and French, and have expertise in platforms like Zendesk, ServiceNow, and Salesforce. Reliable, organized, and experienced with remote team collaboration

Experience

Work history, roles, and key accomplishments

Guest and Property Specialist

Roomonitor

Jul 2025 - Oct 2025 (3 months)

Provided professional support to guests and property owners via phone, email, and chat; managed bookings with PMS and Smartlock tech and tracked tickets in Salesforce to improve operations.

Salesforce PMS Smartlock technology Customer Support Booking Management Reporting CRM Process Improvement

Sales & Customer Support Agent

HS Plus

Aug 2024 - Mar 2025 (7 months)

Handled high-volume inbound/outbound calls for e-commerce, entered and verified customer/order data, coordinated with logistics and billing, and maintained Zendesk-based internal issue tracking and performance dashboards.

Zendesk Inbound Outbound Calls Order Management Data Entry Logistics Coordination KPI Tracking Customer Support Ecommerce

Technical Support Specialist

Infosys BPM

Jul 2021 - Sep 2024 (3 years 2 months)

Provided multi-channel technical support to international clients via ServiceNow, diagnosed hardware/software/network issues, escalated tickets to L2 teams, and produced Excel reports for client analysis and process improvement.