Open to opportunities

Ediz Ferhad

@edizferhad

Message

I resolve French-speaking customer issues through fast, accurate live chat and email support.

Bulgaria

Message

What I'm looking for

I'm looking for a remote customer support role where I can use French and multilingual written support skills, resolve customer issues through chat and email, work with CRM tools, and contribute to strong CSAT and response-time results.

At ResultCX, I support French-speaking customers through live chat and email, resolving account, billing, and technical questions accurately and efficiently.

I'm comfortable working remotely with Zendesk, Salesforce, and internal CRM tools while meeting CSAT, SLA, and response-time KPIs in French, English, Bulgarian, and Turkish.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Specialist with French

Current

ResultCX

Jan 2025 - Present (1 year 9 months)

Provided written customer care via live chat and email to French-speaking clients, handling account management, billing, and technical troubleshooting. Consistently achieved target CSAT ratings and met key response-time KPIs.

Live Chat CRM Zendesk Salesforce Google Workspace Problem Solving Remote Work