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Vlada Grynyova

@vladagrynyova

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I build scalable product enablement systems that make complexity simple and drive durable customer success.

Indonesia

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What I'm looking for

I’m looking to build scalable knowledge bases and enablement programs that simplify complexity, strengthen consistency across teams, and accelerate adoption—turning feedback into durable solutions that help businesses grow.

I build systems and experiences that make complexity simple and scalable. I turn processes into clear, practical solutions—whether that means enabling teams, designing knowledge flows, or shaping strategies that help businesses grow.

In product enablement, I built the customer-facing Knowledge Base and guided articles in Stonly from zero at NAVIGATOR GLOBAL (DENTSU + SANTANDER), enabling scalable onboarding without reliance on 1:1 support. I also created internal playbooks, escalation paths, and operating model documentation in Confluence to improve alignment across Support, Operations, Compliance, and wider go-to-market stakeholders.

Previously at AMADEUS as a CRM Marketing Platform Specialist, I managed 10+ high-value hospitality clients, improving onboarding through tailored training and structured product guidance and reducing repeat queries by 15%. Earlier roles in IT Operations / NOC at NAVBLUE and Customer Support at AVANQUEST strengthened my technical troubleshooting, incident management, documentation, and cross-functional communication—so I can keep enablement grounded in real customer outcomes.

Experience

Work history, roles, and key accomplishments

Product Enablement Specialist

Navigator Global (Dentsu + Santander)

Jun 2025 - Dec 2025 (6 months)

Built a customer-facing Knowledge Base and guided articles in Stonly from zero, enabling scalable onboarding without reliance on 1:1 support. Created Confluence playbooks and escalation paths, designed onboarding to reach demo readiness by week two, and conducted adverse media/sanctions screening for 100+ SMEs.

Stonly Knowledge Base Management Confluence Escalation Path Playbooks Operating Model Documentation International Trade Concepts

CRM Marketing Platform Specialist

Amadeus

Jun 2022 - May 2025 (2 years 11 months)

Managed 10+ high-value hospitality clients, enabling adoption of CRM workflows and digital platform capabilities. Improved onboarding through tailored training, reducing repeat queries by 15%, and improved customer journeys and product adoption by translating recurring issues into clearer internal enablement materials.

CRM Workflows Enablement Client Onboarding Customer Journey Reporting Outputs Enablement Process Improvement

IT Operations / NOC Specialist

Navblue

Oct 2018 - Dec 2023 (5 years 2 months)

Managed high-priority incidents for global aviation systems, coordinating communication between technical teams and business stakeholders. Identified recurring technical and process bottlenecks to improve workflows and reduce support volume, and built incident management troubleshooting and documentation capabilities.

Incident Management Technical Troubleshooting NOC Operations Root Cause Analysis Support Operations

Customer Support Specialist

Avanquest

Feb 2016 - Sep 2018 (2 years 7 months)

Built an early foundation in technical troubleshooting, customer communication, and process consistency. Trained and mentored new hires, reducing onboarding time and improving team performance through structured support practices.

Technical Troubleshooting Customer Support Customer Communications New Hire Onboarding Mentoring

Education

Degrees, certifications, and relevant coursework

International Marketing Business Academy (NIMA)

Marketing Level A (NIMA), International Marketing

2024 - 2025

Completed the NIMA Marketing Level A program covering marketing strategy, digital marketing, social media marketing, search engine marketing (SEM), and email marketing.

Easycode IT school

Certificate of Completion, Web Design and Markup

2019 - 2019

Completed a certificate program in web design and markup, covering basic web design and UI/UX concepts and core front-end technologies (HTML, CSS, JavaScript).

Kharkiv National University named after V. N. Karazin

Bachelor of Foreign Languages, Foreign Languages / English Philology and Translation

2014 - 2019

Completed a Bachelor of Foreign Languages focusing on translation (English and French), the history of the English language, and the theory and practice of teaching languages (English and French).