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Liudmila Kosareva

@liudmilakosareva

Message

Customer Success & Operations leader scaling SaaS growth through partner onboarding and process design.

Indonesia

Message

What I'm looking for

I’m looking for a SaaS team where I can lead customer success and operations end-to-end—owning partner onboarding, build scalable SOPs, and driving measurable growth through process design and client outcomes.

I’m a Customer Success, Operations, and Business Growth leader with 10+ years of experience scaling international technology businesses. I own client relationships, onboarding and activation, and go-to-market execution—especially in fast-paced SaaS and startup environments—so launches land cleanly and partners grow sustainably.

I bring a strong execution mindset: I identify bottlenecks, build scalable processes and SOPs, and lead cross-functional teams and distributed specialists to deliver results. Highlights include introducing 14 operational guidelines that improved partner launch conversion by 24%, coordinating onboarding across 100+ IT partners, restructuring a 300+ project database for better visibility, and contributing to initiatives generating $27M+ revenue, supporting 430,000+ users, and driving $1B+ client revenue impact with 50M+ user acquisitions.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Development

Current

OTUS

Apr 2023 - Present (3 years 2 months)

Own strategic partner onboarding and launch processes for educational technology programs and enterprise collaborations. Introduced 14 operational guidelines, improving partner launch conversion by 24%, and coordinated onboarding across 100+ IT partners.

Partner Onboarding Cross Functional Collaboration Project Tracking Stakeholder Management Database Restructuring

Head of Business Development

Pinzak Network

Aug 2020 - Oct 2022 (2 years 2 months)

Managed international growth projects and client relationships in digital marketing environments, leading a distributed team of 5 specialists. Built enterprise client relationships (e.g., Walmart, Pokémon, Magalu) and supported initiatives driving $1B+ revenue impact and 50M+ user acquisitions.

International Growth Client Relationship Management Distributed Team Leadership Enterprise Partnerships

Business Development Manager

Cromos Pharma

Feb 2018 - Jul 2020 (2 years 5 months)

Managed international partnerships and business operations across US, EU, and Asia. Coordinated multi-stakeholder collaboration across regulatory, research, and commercial teams, including vendor/documentation management for healthcare and life sciences projects.

International Partnerships Vendor Management Documentation Management Stakeholder Management

Marketing Advisor (Deputy Head)

Embassy of Ireland in Russia

Mar 2017 - Jan 2018 (10 months)

Led a team of 3 and coordinated 10+ international business missions and delegations. Organized partnerships and market research, coordinated trade event participation, and managed stakeholder communications.

Team Leadership Market Research Partnership Development Stakeholder Management Communications Planning

Administration Adviser (Business)

Administration of the President of Russia

Nov 2013 - Jan 2016 (2 years 2 months)

Supported strategic international projects and executive business initiatives for state stakeholders. Conducted bilateral negotiations, managed stakeholder communications, and developed strategic materials and operational plans.

Stakeholder Management Strategic Projects Executive Initiative Management And Operations Planning Strategic Materials Development State Organization Support International Business Coordination