Open to opportunities

Andjani Zephania

@andjanizephania

Message

I am a customer success leader and product-minded designer improving user adoption, retention, and product experiences.

Indonesia

Message

What I'm looking for

I seek a cross-functional role combining customer success, product design, and marketing at a collaborative company where I can improve onboarding, retention, and product experience.

I am a customer-success-focused product designer and marketing lead who builds onboarding, retention, and product experiences for B2B and B2C platforms. I combine hands-on product work with client-facing relationship management to drive measurable user engagement.

I implemented Customer Success SOPs, onboarding schematics, and a comprehensive customer success database from scratch, troubleshooting implementation issues and serving as the primary client contact. At Game Caviar I managed B2B relationships, analyzed feedback for product improvements, and expanded into feature demo development and in-platform communication projects.

As Head of Marketing & Product Designer at JEEVES, I led mobile app and website redesign efforts, coordinated creative campaigns with local brands, and developed CRM membership programs and promotional planning tied to sales forecasts. I also monitored retail operations and executed audits to improve customer satisfaction and operational performance.

I work collaboratively with product, marketing, and engineering teams, leaning on user research, prototyping, and testing to inform design decisions. I maintain a creative outlet through writing and a blog, reflecting a consistent focus on storytelling and user-centered communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Game Caviar

Jul 2024 - Present (1 year 2 months)

Oversees B2B client relationships, onboarding, and feature adoption to improve product implementation and customer retention. Analyzes client feedback and collaborates with cross-functional teams to deliver new features, onboarding processes, and retention programs; expanded role to feature demo development and in-platform communication.

Customer Success Onboarding Client Relationship Management User Adoption Implementation Cross Functional Collaboration Retention

Current

Head of Marketing & Product Designer

Current

JEEVES

Feb 2024 - Present (1 year 7 months)

Spearheads design and development of the JEEVES mobile app and revamped website, leading the creative team and brand partnerships to increase brand exposure. Developed CRM and membership SOPs, planned promotions, and monitored operations to improve customer satisfaction and sales performance.

Product Design Mobile App Design Digital Marketing Brand Partnerships CRM SOP Development Team Leadership

Customer Success Manager

CaringUp

Oct 2023 - Feb 2024 (4 months)

Implemented Customer Success SOPs, onboarding schematics, and a comprehensive success database from scratch to standardize onboarding and support. Troubleshot implementation issues, led client marketing deliverables, and collaborated with product teams on B2C and B2B platform development.

Customer Success Onboarding SOP Development CRM Marketing Campaigns Collaboration

Customer Success Onboarding Specialist

UMAI

Oct 2022 - Oct 2023 (1 year)

Managed client accounts through onboarding and subsequent account management in Bali, driving product adoption and retention. Identified upsell and cross-sell opportunities during onboarding and recommended additional features to increase client value.

Onboarding Account Management Upselling Client Communication Business Development CRM Training

Education

Degrees, certifications, and relevant coursework

Designlab

UI/UX Design, UI/UX Design

2023 - 2024

Completed a UI/UX Design program developing prototypes and wireframes for three real-life case studies, conducting user research and testing, and producing product branding and solutions.

Hult International Business School

Bachelor of Business Administration, Business Management

Activities and societies: President and Co-founder of Game of Boards Club.

Completed a Bachelor of Business Administration in Business Management and served as President and Co-founder of the Game of Boards Club; awarded the Future Global Leadership Scholarship.