At VITU, I plan and deliver training on the Pennsylvania RTS product through webinars, one-on-one online sessions, and recorded instructional guides. I explain technical information in simple, non-technical terms so clients can understand it.
I create and evaluate training materials, classes, handouts, and online resources, then follow up to assess effectiveness and provide additional consultation when needed. For accounts needing extra support, I develop action plans and advise on process improvements while ensuring compliance with state DMV regulations.
Previously at VITU, I assisted with eLearning courses and training content as an Instructional Designer I. As a Senior Business Services Specialist, I managed user access, permissions, and reporting in the Learning Management System and Wiki, created internal learning opportunities, and mentored Business Services Specialists II.
