At eMoney Advisor, I led client-facing trainers and launched The Learning Center, a customer-facing platform powered by Docebo. I also commercialized advanced learning offerings through paid training programs.
I designed tailored education that combined one-to-one instruction, webinars, self-paced materials, and knowledge checks. I used learning activity and customer insights to identify adoption gaps and develop proactive interventions.
At Cox Automotive, I led customer training and implementation initiatives and helped consolidate three business functions into one organization. I standardized processes across 12 states, contributing to a 50% reduction in revenue cycle time.
