Letty K'Okul

Delivered exceptional support for Wise online banking products, achieving a 90% customer satisfaction rate. Managed high volumes of calls, resolved complaints autonomously, and led projects that improved service efficiency.

Resolved complex customer account issues, reducing escalation cases by 15% and handling over 100 high-priority cases monthly. Conducted training sessions for new agents, enhancing team productivity and streamlining support processes for urgent cases.

Improved customer retention and drove a 20% increase in advertising revenue by offering customized solutions. Managed client relationships and ensured accurate ad placements, enhancing customer engagement.

Contributed to a 15% increase in social media engagement by implementing communication strategies and producing engaging content. Assisted in drafting press releases and managing web content.

Delivered compassionate care to post-surgery and terminally ill patients, enhancing their quality of life through tailored assistance and monitoring patient progress for timely interventions.

Completed over 100 design projects on time, enhancing the visual appeal of advertisements. Collaborated on impactful campaigns and presented design concepts to clients, increasing satisfaction.

Completed a Master’s in Communication Studies with a focus on Public Relations, gaining insights into effective communication strategies and public engagement.

Earned a Bachelor of Arts in Design, specializing in Graphic Design, where I developed skills in visual communication and design principles.