At Mercury Insurance, I conducted outbound calls to prospective and existing clients to promote auto, home, and renters insurance. I explained policy benefits and pricing, qualified leads, and matched customer needs with coverage options.
At Krisbeeg Enterprise, I served as a primary contact for customers, answering inquiries and resolving complaints. When matters needed further attention, I escalated them.
At Fountain Head Hotel and Suites, I maintained guest records and followed up to confirm satisfaction. I also supported customer retention by providing personalized service.
I have a Bachelor of Arts in French and foreign languages from the University of Jos and completed Dakins Foreign Customer Service Training. I use CRM platforms including Zoho CRM Plus, Salesforce Essentials, Hubspots, and Nimble.
