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Vivian Boinet

@vivianboinet

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Dedicated guest relations executive with strong communication skills.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a Guest Relations Executive with over four years of experience in providing exceptional service in the hospitality industry. My strong communication skills enable me to listen attentively to customer concerns and offer effective solutions, ensuring a positive experience for all guests. I pride myself on my ability to engage with customers in a friendly and reassuring manner, which has helped me build rapport and trust with a diverse clientele.

Throughout my career, I have developed exceptional social skills and a keen ability to adapt to various situations, allowing me to meet the diverse needs and expectations of customers. My experience includes managing guest inquiries, addressing complaints, and ensuring compliance with health and quality standards. I am committed to enhancing customer satisfaction and continuously improving service delivery in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations Executive

Current

Chaihona No1 Vasilchuki Restaurant

Jan 2024 - Present (1 year 4 months)

As a Guest Relations Executive, I welcome guests, attend to special inquiries, provide information about amenities, and anticipate guest needs. I handle complaints and ensure compliance with health standards while maintaining a friendly rapport with customers.

Customer Service Communication Problem Solving Conflict Resolution Compliance Flexibility Multitasking

Guest Relations Manager

Famous Daves America Restaurant

Jan 2023 - Jan 2024 (1 year)

As a Guest Relations Manager, I implemented plans to enhance customer satisfaction, resolved complaints, and coordinated with staff to ensure smooth service. I greeted guests and managed the waiting list while assisting with menu recommendations.

Customer Satisfaction Team Coordination Communication Customer Management Organizational Skills Leadership Problem Solving Service Management Time Management

Hostess

Chillis Restaurants DFC

Jan 2023 - Jan 2024 (1 year)

In my role as a Hostess, I welcomed guests, managed reservations, provided accurate wait times, and coordinated with wait staff. I ensured a clean reception area and catered to guests requiring extra attention.

Communication Time Management Multitasking Organizational Skills Customer Service Flexibility Leadership

Customer Service Assistant (Internship)

Kenya Airlines

Jan 2019 - Jan 2022 (3 years)

During my internship as a Customer Service Assistant, I provided warm welcomes to passengers, processed baggage, verified travel documents, and handled inquiries about flights. I ensured timely boarding and addressed passenger complaints effectively.

Customer Service Problem Solving Communication Time Management Conflict Resolution