VIVEK VISHAL
@vivekvishal
Implementation Engineer delivering scalable integrations, automation, and backend workflows.
What I'm looking for
I am an Implementation Engineer experienced in building scalable integrations, data automation, and backend workflows for enterprise SaaS clients. I design and implement tailored solutions using REST APIs, Azure Functions, and SQL to drive measurable business impact.
At Helpshift I delivered enterprise client integrations, created a Custom Analytics API adopted by all enterprise customers, and automated bot workflows that reduced manual ticket handling by 30%, improving support SLAs. I collaborate closely with Product, Engineering, and Onboarding teams to streamline feature handovers and migrations for large user bases.
I am passionate about simplifying complex systems into reliable workflows, training clients for smooth adoption, and continuously improving operational efficiency through automation and pragmatic solution design.
Experience
Work history, roles, and key accomplishments
Implementation Engineer
Helpshift
Apr 2024 - Present (1 year 6 months)
Delivered enterprise integrations and Azure Functions-based automations that reduced manual ticket handling by 30% and supported migrations of 1.5M+ users; designed a Custom Analytics API adopted by all enterprise customers to enable real-time reporting.
Education
Degrees, certifications, and relevant coursework
Chitkara University
Bachelor of Engineering, Computer Science Engineering
2021 - 2025
Grade: 9.4/10
Bachelor of Engineering in Computer Science Engineering with a strong academic record (CGPA 9.4/10) completed between August 2021 and July 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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