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VIVEK VISHAL

@vivekvishal

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Implementation Engineer delivering scalable integrations, automation, and backend workflows.

India

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What I'm looking for

I seek roles focused on integrations, automation, and backend workflows where I can build scalable solutions, collaborate cross-functionally, and drive measurable improvements while growing technical expertise.

I am an Implementation Engineer experienced in building scalable integrations, data automation, and backend workflows for enterprise SaaS clients. I design and implement tailored solutions using REST APIs, Azure Functions, and SQL to drive measurable business impact.

At Helpshift I delivered enterprise client integrations, created a Custom Analytics API adopted by all enterprise customers, and automated bot workflows that reduced manual ticket handling by 30%, improving support SLAs. I collaborate closely with Product, Engineering, and Onboarding teams to streamline feature handovers and migrations for large user bases.

I am passionate about simplifying complex systems into reliable workflows, training clients for smooth adoption, and continuously improving operational efficiency through automation and pragmatic solution design.

Experience

Work history, roles, and key accomplishments

Current

Implementation Engineer

Current

Helpshift

Apr 2024 - Present (1 year 6 months)

Delivered enterprise integrations and Azure Functions-based automations that reduced manual ticket handling by 30% and supported migrations of 1.5M+ users; designed a Custom Analytics API adopted by all enterprise customers to enable real-time reporting.