Giri Pravar VarshithGV
Open to opportunities

Giri Pravar Varshith

@giripravarvarshith

Results-driven Customer Success Professional with 7 years of experience.

India

What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovative solutions.

As a Customer Success Specialist with over seven years of experience in SaaS, I am dedicated to driving customer satisfaction and achieving business goals. My expertise lies in onboarding, training, and relationship management, where I have successfully guided over 100 customers through streamlined onboarding processes, reducing onboarding time by 30% and significantly increasing satisfaction scores.

At Zoho Corporation, I have managed over 200 customer accounts, achieving a 12% annual revenue increase through effective upselling and cross-selling strategies. My analytical skills allow me to monitor key performance indicators, leading to a 15% improvement in retention rates and a 10% increase in customer engagement within just six months. I thrive in fast-paced environments and am passionate about creating seamless customer journeys through cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Zoho Corporation logoZC
Current

Technical Support Engineer

Zoho Corporation

Jun 2021 - Present (4 years)

Guided over 100 customers through onboarding processes, reducing time by 30% and increasing satisfaction. Provided expert support for Zoho products, driving a 20% increase in adoption. Managed 200+ accounts, achieving a 12% revenue increase through upselling. Monitored KPIs to improve retention and engagement significantly.

Education

Degrees, certifications, and relevant coursework

UI

Unknown Institution

Post Graduate Diploma, Electrical Systems Design

2017 - 2017

UI

Unknown Institution

Bachelor of Engineering, Electrical and Electronics Engineering

2011 - 2015

Tech stack

Software and tools used professionally

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