Giri Pravar Varshith
@giripravarvarshith
Results-driven Customer Success Professional with 7 years of experience.
What I'm looking for
As a Customer Success Specialist with over seven years of experience in SaaS, I am dedicated to driving customer satisfaction and achieving business goals. My expertise lies in onboarding, training, and relationship management, where I have successfully guided over 100 customers through streamlined onboarding processes, reducing onboarding time by 30% and significantly increasing satisfaction scores.
At Zoho Corporation, I have managed over 200 customer accounts, achieving a 12% annual revenue increase through effective upselling and cross-selling strategies. My analytical skills allow me to monitor key performance indicators, leading to a 15% improvement in retention rates and a 10% increase in customer engagement within just six months. I thrive in fast-paced environments and am passionate about creating seamless customer journeys through cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Zoho Corporation
Jun 2021 - Present (4 years)
Guided over 100 customers through onboarding processes, reducing time by 30% and increasing satisfaction. Provided expert support for Zoho products, driving a 20% increase in adoption. Managed 200+ accounts, achieving a 12% revenue increase through upselling. Monitored KPIs to improve retention and engagement significantly.
Client Services Representative & Drafter
Murthy Immigration Services
Sep 2018 - Apr 2021 (2 years 7 months)
Maintained accurate client records for U.S. immigration processes and prepared visa applications, enhancing efficiency. Resolved inquiries with a 98% satisfaction rate and streamlined workflows, reducing resolution time by 20%.
Customer Support Officer
AllSec Technologies
Feb 2016 - Jan 2017 (11 months)
Delivered high-quality support for over 250 inquiries weekly, achieving a 95% first-contact resolution rate. Improved client satisfaction through quick response times and developed operational guidelines to reduce resolution times by 15%.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Post Graduate Diploma, Electrical Systems Design
2017 - 2017
Unknown Institution
Bachelor of Engineering, Electrical and Electronics Engineering
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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