AI Implementation Engineer, SaaS Integrations, CRM & API Integrations, Customer Onboarding, Customer Success
Looking for a job
Giri Pravar Varshith
@giripravarvarshith
AI Implementation Engineer | SaaS Integrations | CRM & API Integrations | Customer Onboarding
IndiaWhat I'm looking for
Technical Implementation professional with 8+ years of experience delivering enterprise SaaS implementations, CRM integrations, customer onboarding, and workflow automation. Experienced in integrating CRM, email, dialer, and website tracking solutions while enabling AI-driven workflows through MCP connections. Skilled in APIs, technical consulting, cross-functional collaboration, and customer enablement, with hands-on experience in SQL, Power BI, and modern GTM technologies.
Experience
Work history, roles, and key accomplishments
Current
Delivered end-to-end onboarding and implementation for enterprise customers, driving successful product adoption and go-live. Configured CRM, API, MCP, AI-enabled integrations and website tracking solutions. Gathered requirements, resolved API/authentication/data-sync issues, and partnered with Product, Engineering, and CS teams to deliver smooth implementations, training, and post-launch support.
Technical Support Engineer
Zoho Corporation
Jun 2021 - Jul 2025 (4 years 1 month)
Led onboarding for 100+ B2B clients, reducing onboarding time by 30% through workflow optimization and training. Managed 200+ accounts, driving 12% revenue growth through upselling and cross-selling. Improved retention by 15%, active engagement by 10%, and product adoption by 20% through data-driven customer success strategies and cross-functional collaboration.
Client Services Representative & Drafter
Murthy Immigration Services
Sep 2018 - Apr 2021 (2 years 7 months)
Maintained accurate immigration records and prepared visa petitions and extensions while ensuring regulatory compliance. Managed high-volume client queries with 98% CSAT, improved documentation workflows to reduce resolution time by 20%, and coordinated effectively between clients and legal teams throughout the filing process.
Customer Support Officer
AllSec Technologies
Feb 2016 - Jan 2017 (11 months)
Provided high-quality support for 250+ weekly customer inquiries across voice and email channels, maintaining a 95% first-contact resolution rate (FCR).
Enhanced overall client satisfaction by reducing average response times to under 2 hours, contributing to consistently high CSAT scores.
Education
Degrees, certifications, and relevant coursework
DA
Dimensional Academy
Post Graduate Diploma, Electrical Systems Design
2017 - 2017
Grade: 8.5
POST GRADUATE DIPLOMA in Electrical Systems Design
LC
Lord Venkateshwaraa Engineering College
Bachelor of Engineering, Electrical and Electronics Engineering
2011 - 2015
Bachelor of Engineering in Electrical and Electronics Engineering
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1800k-2200k INR
Social media
Job categories
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