Omkar Sawant

I’m an Implementation Engineer and Business Analyst with 3+ years of experience delivering enterprise SaaS implementations, client onboarding workflows, SaaS operations, production support, and API integration coordination. I focus on turning complex requirements into smooth onboarding lifecycles for global enterprise clients.

As a primary SPOC for 12–14 enterprise clients, I led end-to-end onboarding and SaaS implementation activities, including requirement gathering sessions and structured BRD/FRD documentation to reduce ambiguity during development and UAT. I coordinate onboarding workflows, UAT activities, production releases, stakeholder communication, and escalation handling across business and engineering teams.

In production, I perform first-level production issue analysis and collaborate with engineering teams to accelerate resolution timelines. I also support REST API integrations with onboarding workflow coordination, data validation, and SaaS operational activities, using tools like Postman for API testing and troubleshooting.

I’m driven by ownership, responsiveness, and delivery quality—consistently earning client appreciation for how I manage onboarding, issues, and day-to-day execution. Beyond operations, I enjoy building data-driven solutions, such as a Python-based machine learning project for cricket score and win prediction.