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Vivek Sadhu

@viveksadhu

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I resolve global customer issues across chat, email, and voice support while sustaining 97% CSAT.

India

Message

What I'm looking for

I'm looking for a remote customer support opportunity where I can contribute strong chat, email, and voice support skills, maintain excellent service standards, and grow with a global team.

At Teleperformance, I provide chat, email, and voice support for global customers, resolving issues efficiently and maintaining a 97% customer satisfaction score. I document interactions in CRM systems and collaborate with internal teams on complex concerns.

Previously, I supported HR and administrative operations at Sadhu Hospitals and mentored 10–15 students remotely at Claylab Education Foundation. I bring experience in remote collaboration, customer documentation, reporting, scheduling, and cross-team communication.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert

Current

Teleperformance

Jul 2025 - Present (1 year 2 months)

Provide chat, email, and voice support to global customers while maintaining professional communication standards. Achieved 97% Customer Satisfaction Score (CSAT) by resolving issues quickly and effectively.

Live Chat Email Support Voice support Customer issue resolution Customer Satisfaction (CSAT)CRM Systems Ticketing Systems Remote Collaboration Slack Zoom Google Meet Microsoft Teams Notion

Operations Specialist

Sadhu Hospitals

Jul 2023 - Jan 2025 (1 year 6 months)

Managed HR operations and administrative coordination supporting staff and management. Assisted with recruitment coordination, onboarding, and employee record management.

HR Operations Administrative Support Recruitment coordination Onboarding Employee Records Reporting Data Management Internal Communications Scheduling Excel Google Sheets Google Workspace

Super Mentor

Claylab Education Foundation

May 2024 - Oct 2024 (5 months)

Mentored and guided 10–15 students through structured learning and development sessions. Organised and facilitated online mentoring sessions to support student growth.

Mentorship Student Guidance Online Facilitation Leadership Coordination Communication Skills

Sales and Marketing Trainee

Ambassador

Gained practical experience in sales and marketing within a performance-driven environment. Involved in lead generation, client outreach, and explaining services to potential customers.

Sales Marketing Lead Generation Client Outreach Communication Skills Persuasion Relationship Building