I resolve escalated payroll inquiries at Johnson & Johnson, audit service interactions, improve contact-center guidance, and support timely SLA-driven case resolution.
Previously, I led HR operations at Everglades Holiday Park and Burlington, strengthening employee documentation, HRIS data integrity, onboarding compliance, employee relations, engagement, and retention. I've also supported hiring, I-9 verification, performance management, and workforce scheduling throughout retail leadership roles at Target and GAP Factory.
I bring more than 10 years of payroll operations, talent management, customer experience, merchandising, coaching, and operational leadership experience.
