Open to opportunities

Komal Bhukya

@komalbhukya

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Customer Success and renewals specialist driving retention, adoption, and account growth.

Germany

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What I'm looking for

I’m looking for a customer success role focused on renewals, adoption, and retention, where I can use CRM and product-usage insights to spot risk early, run save plays, and partner cross-functionally to grow customer value.

I’m a performance-driven Customer Success and customer operations professional with 4+ years of experience across SaaS renewals, onboarding support, product adoption, retention, account growth, and technical customer support. I’m at my best turning customer pain points into action plans that improve customer value and reduce churn risk.

In my most recent role as a Customer Renewal Specialist, I managed a portfolio of 50+ SaaS customer accounts, retaining 30+ customers and protecting €23K in recurring revenue by identifying renewal risks early and leading consultative renewal conversations. I improved adoption by analyzing license utilization, product usage, adoption gaps, and customer-health signals using Microsoft Dynamics 365 and Tableau, and I reduced under-adoption churn risk with targeted license utilization audits and enablement outreach.

I also bring strong customer support execution: I’ve ranked #1 for two consecutive quarters, sustained a 95%+ first-contact resolution rate, and improved customer satisfaction by 30% by analyzing escalation themes and reshaping response workflows. Previously, in customer service operations, I resolved 400+ enterprise cases end-to-end in Salesforce Service Cloud, built KPI dashboards in Excel for stakeholder reviews, and reduced repeat-case volume by ~15% through improved escalation workflows.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

TeamViewer Germany GmbH

Oct 2025 - Mar 2026 (5 months)

Managed a portfolio of 50+ SaaS customer accounts, retaining 30+ customers and protecting €23K in recurring revenue by identifying renewal risks early and running targeted save plays. Improved product adoption and renewal execution using license utilization analysis and CRM hygiene in Microsoft Dynamics 365 and Tableau.

SaaS Renewals Customer Retention Renewal Analysis Save Plays Consultative Renewal Conversations Product Adoption Customer Health Monitoring CRM Hygiene

Senior Customer Success Associate

Tech Mahindra Ltd

Jun 2023 - Aug 2024 (1 year 2 months)

Delivered structured customer support across Verizon B2B and B2C interactions, ranking #1 for two consecutive quarters and maintaining 95%+ first-contact resolution. Managed 60+ daily SLA-driven cases, improved customer satisfaction by 30% over six months, and reduced Tier-2 resolution time from ~72 hours to under 36 hours through cross-team coordination.

Customer Support Customer Satisfaction First Contact Resolutions Escalation Themes Analysis Cross functional Coordination Verizon B2B and B2C Workflows Billing Coordination Account Coordination Knowledge Based Usage

Communications Specialist

Fintore India LLP

Aug 2021 - Aug 2024 (3 years)

Improved contributor onboarding and communication consistency by creating reusable onboarding guides, communication templates, and process documentation. Built Excel-based tracking reports for candidates, volunteers, and engagement, and coordinated outreach initiatives and networking events to attract and onboard new contributors.

Comms Templates Onboarding Process documentation Outreach Coordination Networking Events Excel reporting

Customer Success Associate

Wipro Pvt Ltd

Apr 2021 - May 2023 (2 years 1 month)

I managed B2B customer operations for Google Waymo, resolving over 400 support cases in Salesforce Service Cloud. I oversaw the case lifecycle, maintained documentation, and communicated with stakeholders. By identifying service gaps and developing KPI dashboards in Excel, I reduced repeat cases by about 15% through improved escalation workflows with the Technical Operations team.