Vishnu Arora
@vishnuarora
I improve customer operations, compliance, and project delivery through data-driven workflow optimization.
IndiaWhat I'm looking for
At American Express, I lead risk assessments and customer reviews using Genesys, Amex chatbot, and internal dashboards to improve case accuracy and support compliance initiatives. I also partnered across operations, product, and compliance teams to reduce turnaround time by 15% while maintaining a consistent customer experience.
Previously at Amazon Development Centre, I managed customer profiles and online orders, resolved exceptions, and coordinated with third-party merchants to improve product availability and delivery. I was recognized for surveys and report analysis, and moved into a Bulk Hiring Clients Specialist queue focused on revenue and risk assessment.
I bring 6+ years across customer success, project support, compliance, technical support, and service delivery. I use customer data, reporting, and tools including Excel, CLIC, and Genesys to identify process gaps, strengthen documentation, and deliver customer-centric improvements.
Experience
Work history, roles, and key accomplishments
Led risk assessments and customer reviews using tools like Genesys, Amex chatbot, and internal dashboards to support compliance initiatives and improve case accuracy. Collaborated cross-functionally to optimize workflows, reducing turnaround time by 15% while ensuring consistent customer experience and regulatory alignment.
Oversaw customer profiles and online orders, resolving issues promptly and coordinating with third-party merchants to optimize product availability and delivery. Addressed exceptions, provided compensation through promotional credits, and maintained high communication standards to enhance customer satisfaction.
Managed Adobe licenses and customer accounts, offering tailored solutions based on market trends and clients' business needs. Provided optimal offers and packages, leveraging market insights to align solutions with client requirements.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Arts, Social Science
Pursued a Bachelor of Arts in Social Science, graduating in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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