Sourav User

I’m an operations professional with over seven years of experience supporting global technology companies across e-commerce, trust & safety, compliance, and business operations. I focus on simplifying complex processes, solving recurring operational issues, and improving both customer and business outcomes with cross-functional collaboration.

At Amazon India, I review product compliance cases to ensure products meet internal policies and regulatory requirements before publication. I identify recurring operational problems to eliminate repeat defects, standardize scattered process documentation into a single knowledge resource, and build Excel reports using SQL insights to monitor trends, bottlenecks, and policy exceptions—while maintaining SLA performance and supporting onboarding.

Earlier at TikTok and Genpact, I strengthened quality and consistency through quality audits, coaching, refresher training, and corrective actions for quality trends. I also updated and standardized SOPs to improve process adoption, reduce onboarding challenges, and help stakeholders track performance through clear operational reporting.