Vishal Kaushal
@vishalkaushal1
Operations professional specializing in logistics coordination, order processing, and multi-stakeholder support.
IndiaWhat I'm looking for
I’m an operations professional with 4+ years of experience in logistics coordination, order processing, and multi-stakeholder communication across international, high-volume environments. I manage 60–100+ orders and tickets daily, resolving live logistical challenges within tight AHT and SLA targets.
In my recent roles, I coordinated in real time with customers, delivery partners, and merchants to handle cancellations, delivery delays, refunds, and order errors. I keep accurate case documentation in CRM tools, adapt quickly to evolving workflows, and sustain performance in fast-paced night-shift/EST-aligned operations.
I bring strong ownership and an entrepreneurial founder mindset—comfortable operating with full autonomy and solving complex problems without direct supervision. I also translate customer-facing communication into process improvements, supported by tools like Zendesk, Airtable, Zapier, Slack, and Excel/Sheets.
Experience
Work history, roles, and key accomplishments
Founder & Marketing Consultant
Brandbound
Nov 2025 - Present (8 months)
Founded and independently built a personal branding and marketing consultancy from positioning through client acquisition. Built and managed a client onboarding pipeline using automation and advertising best practices.
Processed and resolved 70–100 inbound orders, calls, chats, and tickets daily for Instacart logistics operations while meeting AHT and quality benchmarks. Coordinated with customers, delivery partners, and merchants to resolve order issues and maintained accurate case documentation in CRM tools.
Managed 60–80 live DoorDash Dasher support orders daily, driving issues such as payment discrepancies, delivery failures, and order errors to on-time resolution. Coordinated across Dashers, customers, and merchants and documented interactions accurately in CRM and internal tools.
Car Sales Consultant / Sales Rep
GirnarCare Pvt. Ltd. (CarDekho)
Aug 2020 - Sep 2021 (1 year 1 month)
Managed the end-to-end vehicle sales process by generating and following up on leads via phone and CRM while meeting monthly targets. Explained pricing, financing, and feature options to customers and supported sales communications across stakeholders.
Education
Degrees, certifications, and relevant coursework
MP Board, Indore
Higher Secondary (Class 12), Higher Secondary Education
2012 - 2013
Completed Higher Secondary (Class 12) under the MP Board in Indore.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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