Sarat KM
@saratkm
I improve customer support and business operations across fast-paced service environments.
IndiaWhat I'm looking for
I'm currently managing daily business operations at EwayGO, a Petrokart Mobility startup, helping ensure smooth service delivery, monitor operational activity, and identify workflow improvements.
At Petrokart Technologies & Consultancy, I've served as the primary contact for customer inquiries and operational support in fleet management and petroleum transportation. I coordinate drivers, vendors, clients, and internal teams to keep services timely and reliable.
I've maintained operational reports, billing documentation, customer records, and business data while resolving day-to-day challenges and improving workflow efficiency. I stay calm under pressure and focus on practical solutions that support customer satisfaction.
Earlier at SOS Children's Village, I communicated with donors, stakeholders, and institutional partners through calls, emails, and direct outreach. I built relationships while providing timely information about programs and initiatives.
Experience
Work history, roles, and key accomplishments
Business Operations Executive
EwayGO (startup by Petrokart Mobility)
Jan 2025 - Present (1 year 9 months)
Manage daily business operations to ensure smooth service delivery. Monitor operational activities, identify workflow bottlenecks, and recommend process improvements.
Customer Service & Business Operations Executive
Petrokart Technologies & Consultancy Pvt Ltd.
Mar 2022 - Present (4 years 7 months)
Managed day-to-day business operations in a fast-paced startup environment. Served as primary point of contact for customer inquiries, coordinated with drivers, vendors, clients, and internal teams, and maintained operational reports and records.
Business Development Associate
SOS Children's Village
Mar 2021 - Nov 2021 (8 months)
Interacted with donors and stakeholders through calls, emails, and direct communication. Addressed queries, provided information on programs, and built relationships with community stakeholders and institutional partners.
Education
Degrees, certifications, and relevant coursework
LearnTube
Assessment, Warehouse & Inventory Management
Completed Warehouse & Inventory Management Assessment on 26 April 2026.
Ponjesly College of Engineering
Bachelor's, Electrical & Electronic Engineering
2015 - 2019
Bachelor's in Electrical & Electronic Engineering from Ponjesly College of Engineering, completed in 2019.
Microsoft
Microsoft Certificate, Data Analysis
Completed Discover data analysis Microsoft Certificate Course.
Microsoft
Microsoft Certificate, Power BI
Completed Get started building with Power BI Microsoft Certificate Course.
Microsoft
Microsoft Certificate, Power BI Desktop
Completed Get Data with Power BI Desktop Microsoft Certificate Course.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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