Open to opportunities

Viraj Karosiya

@virajkarosiya

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Dynamic customer support professional with 2 years of experience.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative work environment.

I am a dynamic and result-driven professional with 2 years of diverse experience in B2B customer support within the tourism industry and as a customer service caller in the BPO sector. My proven ability to build and maintain strong client relationships has enabled me to resolve customer queries effectively and deliver high customer satisfaction.

In my recent role as a Customer Support Executive at ALT Tourism B2B, I efficiently handled inbound and outbound calls, conducted surveys to gather customer satisfaction data, and communicated with clients through various channels. My experience at Virgo BPO Pvt Ltd further honed my skills in informing customers about updates, troubleshooting issues, and fostering healthy relationships between clients and customers.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

ALT Tourism B2B

Feb 2024 - May 2025 (1 year 3 months)

Efficiently handled inbound and outbound calls, transferring them to the relevant agent or department according to telecalling scripts. Conducted surveys to collect data on customer satisfaction, churn rate, and brand image.

Customer Support Data Collection Customer Satisfaction Communication

Customer Support Executive

Virgo BPO Pvt Ltd

Jan 2023 - Feb 2024 (1 year 1 month)

Informed customers about updates, deals, offers, promotions, and policies, keeping the sales funnel in motion. Assisted customers with problems and troubleshooted issues, fostering healthy relationships between clients and customers.

Customer Support Troubleshooting Client Relations Sales Support

Education

Degrees, certifications, and relevant coursework

Pune University

B.A, Arts

2022 -

Currently pursuing a Bachelor of Arts degree from Pune University, building foundational knowledge in various subjects. Expected to appear for final examinations soon.

Maharashtra State Board

H.S.C, General Studies

2016 - 2018

Completed Higher Secondary Certificate from Maharashtra State Board, gaining a strong academic foundation. Focused on core subjects to prepare for further education.

Central Board of Secondary Education

S.S.C, General Studies

2014 - 2016

Completed Secondary School Certificate from Central Board of Secondary Education, establishing a solid educational base. Developed essential skills across various disciplines.