Vipin Ghildiyal
@vipinghildiyal
I lead AI-enabled operations, governance, and cross-functional delivery programs at scale.
IndiaWhat I'm looking for
At Chegg India, I led the operational rollout of Cheggmate, an AI knowledge retrieval system, coordinating product, data science, and operations to reduce response time from approximately 10 hours to under 2 seconds. I also delivered AI quality, prompt engineering, and feedback-loop initiatives that improved answer quality by 25% and reduced manual dependency by 30%.
I've built governance frameworks using RAID logs, risk registers, SOPs, KPI tracking, and change control to keep complex programs compliant and auditable. Across workforce, quality, and process transformation initiatives, I've sustained over 95% SLA adherence, improved onboarding success by 84%, and increased first-response resolution rates by 35%.
Experience
Work history, roles, and key accomplishments
Led operational rollout and process design for Cheggmate, an AI knowledge retrieval system, reducing response time from ~10 hours to under 2 seconds. Directed Project Quantum, a multi-workstream strategic initiative, and built program governance frameworks (RAID logs, risk registers, milestone tracking) sustaining >95% SLA adherence.
Education
Degrees, certifications, and relevant coursework
Jaypee Institute of Information Technology
Master of Technology, Communication Systems
2014 - 2016
Pursued M.Tech in Communication Systems, focusing on advanced topics in communication engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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