At Google, I orchestrated launch intake, operational readiness, and milestone tracking for AI feature deployments, coordinating work across Product, Engineering, Policy, and Operations. I also established governance frameworks for intake, QA sign-off, and executive reporting.
At Amazon, I led delivery portfolios and human-in-the-loop review operations across 15+ markets for a $5.1B compliance program. I managed BPO vendor governance and scaled operational capacity.
I reworked cross-functional review frameworks and automated compliance workflows as regulations changed. I also maintained executive dashboards and performance metrics to track workflow health, capacity risk, and productivity.
At Mphasis, I directed multi-country enterprise operations portfolios and applied Lean Six Sigma methods, runbooks, and workforce optimization models. This work improved response coordination by 40% and cut resolution cycles by 30%.
