Fola Igwe

I am a dedicated Customer Support and Tech Support professional with over four years of experience in delivering exceptional service through various communication channels, including phone, email, and chat. My expertise lies in troubleshooting technical issues, assisting users with billing inquiries, and utilizing ticketing systems like Zendesk and ServiceNow. I pride myself on being a strong communicator, maintaining a calm and solutions-focused mindset even in high-pressure environments.

In my current role as a Customer Support Specialist at Carmax, I resolve over 80 tickets daily while maintaining a 97% customer satisfaction rating. My previous experience as a Billing Support Specialist at Alorica allowed me to manage billing inquiries and process refunds, ensuring professionalism in high-stress situations. I have also supported IT operations at Allegiance Bank, where I achieved a 98% resolution rate within deadlines, showcasing my ability to manage multiple tasks effectively.