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Vinny Chung

@vinnychung

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Technical Account Manager at PointClickCare who onboarded over 250 subscribing customers.

United States

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What I'm looking for

I’m seeking a position where I can leverage my technical expertise and client relationship management skills to support organizational growth.

At PointClickCare, I served as the primary technical liaison between the company’s largest state client and internal teams, supporting the deployment, integration, and support of healthcare IT solutions.

I spearheaded technical onboarding and product demonstrations for over 250 subscribing customers. I also worked with sales, product management, and development teams to connect customer feedback with product enhancements and roadmap priorities.

Earlier at Magview, I created custom reporting tools using SQL and traveled to customer sites for technical consulting and training. I’m an AWS Certified Cloud Practitioner with experience in CRM systems, MSSQL/MySQL, and project management.

Experience

Work history, roles, and key accomplishments

Technical Account Manager

PointClickCare

May 2021 - Oct 2025 (4 years 5 months)

Served as primary technical liaison for a major state client, ensuring successful deployment and support of healthcare IT solutions. Led onboarding and product demos for over 250 customers and coordinated issue resolution.

CRM AWS MSSQL MySQL Training Onboarding

Cross Functional Collaboration

Project Management Customer Success Technical Support

Application Engineer

PointClickCare

Feb 2018 - May 2021 (3 years 3 months)

Provided front-line support to customers, resolving technical issues and developing support processes to improve efficiency and satisfaction. Monitored system interfaces, data integrity, and performance metrics.

Technical Support Process Improvement System Monitoring Data Integrity Performance Metrics MSSQL MySQL

Application Analyst II

Magview

Mar 2016 - Jan 2018 (1 year 10 months)

Served as Tier 2 lead, resolving complex issues and improving team workflow. Provided on-site technical consulting and training, and created custom SQL reporting tools based on customer needs.

SQL Technical Consulting Training

Reporting

Tier 2 Support Workflow Improvement

Application Analyst

Magview

Feb 2015 - Mar 2016 (1 year 1 month)

Led relationships with major healthcare systems and facilities for implementation projects and support issues. Awarded MagView Rookie of The Year 2015.

Customer Relationship Management Implementation Support Healthcare IT