Kirsten Spencer

I’m a results-driven Technical Account Manager with 15+ years of experience in data analysis, SQL programming, and technical operations. I build reporting that turns complex data into actionable insights and measurable outcomes.

At Yardi Systems, Inc. (2014 - 2025), I designed and developed SQL-based reports for internal teams and external clients, improving reporting efficiency and enabling data-driven business decisions. I also managed multi-million dollar portfolio accounts—analyzing client data to identify trends, resolve issues proactively, and ensure timely deliverables. On the operations side, I created and maintained Excel spreadsheets with complex formulas for pricing analysis, budget tracking, and financial reporting, while tracking KPIs like productivity, attendance, and scheduling.

Earlier, at Xerox - AppleCare Project (2010 - 2014), I led performance-focused support work as a Tier 2 Technical Support Supervisor. I analyzed team performance and customer satisfaction data (90%+ CSAT for 6 consecutive months), then designed training modules from quality metrics and feedback trends. I generated daily, weekly, and monthly KPI reports and presented trend analysis to clients on a bi-weekly basis.

I complement my analytics background with quality assurance and continuous improvement—collaborating with QA teams to identify, document, and resolve software issues to protect data integrity and system reliability. I bring a strong foundation in information technology and systems security, and I enjoy translating data into clear documentation and training materials that help teams execute consistently.