Vinnita Pighet

Utilizes multiple programs to ship out trackers, cameras, and assets for government officials via phone, chat, and email. Assists with assigning credentials and evaluating cases for defective hardware and troubleshooting.

Responded to and troubleshot web and online mobile accounts using multiple systems. Handled cardholder information updates, card activations, payment inquiries, lost or stolen cards, statement requests, and reward and APR inquiries.

Resolved customer issues via chat, providing software and hardware troubleshooting. Assisted customers with Apple product specifications, functionality, and repairs, and evaluated claims for reimbursement.

Provided support via email, phone, and social media to college students. Utilized Five9 software for coding and issue resolution, and partnered with warehouses to verify and manage university product shipments.

Troubleshot software and hardware issues on iPads. Provided remote support via Microsoft Teams, phone, and email, and managed ticketing systems (Apex and BAT) for issue tracking and resolution.

Resolved technical issues via chat and phone, providing troubleshooting and product support. Educated customers on Apple products and repair procedures.

Assisted customers with retirement, pension, and insurance inquiries. Managed account verification, issue resolution, and client relationship building.

Addressed customer inquiries via phone. Managed orders, refunds, and exchanges while promoting product offerings, and provided product education and support to enhance customer satisfaction.

Managed store operations, inventory, and customer service. Supervised cash handling and store reporting.

Managed social media content creation and event planning. Analyzed social media trends and engagement metrics.

Redesigned website layout and functionality for improved user experience. Collaborated with project managers on front-end development.

Graduated with a Bachelor of Science in Information Technology in December 2017.

Completed COVID-19 Vaccination Field Site Training with HIPAA Certification.