Mike Baney
@mikebaney
I keep users productive through hands-on IT support and operations.
United StatesWhat I'm looking for
At Naval Nuclear Laboratory, I maintain the on-site help desk, implement a new ticketing system, and troubleshoot hardware and software issues for customers.
I also generate and transfer media between networks, manage laptops and cellular devices, and maintain SharePoint sites for the jobsite.
Previously at the College of Charleston, I supported more than 2,000 faculty and staff and troubleshot hardware and software issues across over 2,500 PCs and Macs. I maintained inventory, identified incident trends, supported network endpoints, and helped develop support procedures.
My background also includes ServiceNow-based support at Charles River Laboratories and ETL development projects using MySQL, Oracle SQL, Ab Initio, Linux/Unix, HiveQL, and Apache Pig.
Experience
Work history, roles, and key accomplishments
Maintains the on-site help desk (ticket generation, management, support), implementing a new ticketing system to the site
Troubleshoots and assists customers with resolving hardware and software issues
Generates and transfers media between networks
Distributes and manages laptops and cellular devices
Maintains SharePoint sites for the jobsite
Assisted end-users with a plethora of troubleshooting issues on Windows machines. Would keep notes of interactions, incidents, and requests through the ServiceNow ticketing system. Performed routine computer updates for multiple computer labs on site.
Troubleshooted complex hardware issues on over 2500 computers (PCs and Macs) for over 2000 faculty and staff across campus. Identified, diagnosed, troubleshooted, and repaired complex software issues on clients’ computers. Responded to client incidents and requests for IT-related needs on-site. Installed and configured hardware and software for faculty and staff. Recommended hardware and software
Provided first-line chat, e-mail, telephone and walk up support to clients for PC, network, software and other related issues. Monitored ITSM software for online requests submitted by clients. Documented and closed all calls and work orders in ITSM software.
Analyzed and resolved problems with PC’s, Apple computers, cellular telephones, printers, scanners and other peripherals in a quality and ti
Worked as Consultation Agent at Geek Squad.
Engaged in a Mentorship Program where I was given the opportunity to work on projects using the following technologies:
- MySQL/Oracle SQL
- Ab Initio
- Linux/Unix
- HiveQL
- Apache Pig
Worked as Service Intern at AssuredPartners.
Student Worker for Student Computing Services - Information Technology Services at Coastal Carolina University.
Education
Degrees, certifications, and relevant coursework
Coastal Carolina University
Bachelor of Science - BS, Information Technology
2016 - 2019
Gloucester County Institute of Technology
High School Diploma
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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