Open to opportunities

Carmine Martino

@carminemartino

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Multilingual data analyst with strong customer-service, sales, and accounting experience.

Italy

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What I'm looking for

I am looking for a role applying data analysis to improve customer experience and operations in a collaborative company offering growth and cross-functional impact.

I am a multilingual data analyst with a background in customer service, sales, accounting and operations across Europe and Latin America. I combine analytical skills developed through formal economics training with hands-on experience managing teams, finances and client relations.

My accomplishments include managing hostel operations as General Manager, performing accountancy and payroll tasks, and working remotely as a Data Analyst and AI-training customer care agent. I bring problem-solving skills, cross-cultural communication and practical CRM and MS Office expertise.

I seek roles where I can apply data analysis to improve customer experience and operational efficiency while contributing to a collaborative, growth-oriented team.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Peroptyx

Dec 2022 - Present (3 years 1 month)

Performed data analysis and AI training tasks for customer care projects, improving data quality and contributing to model training pipelines across remote teams.

Data Analysis AI Training SQL Python Data Cleaning Remote Collaboration

Customer Care Agent

United Call Center

Jun 2022 - Sep 2022 (3 months)

Provided remote customer service and problem resolution for the TIER project, handling inquiries and escalating issues to reduce response times.

Customer Service Problem Solving CRM Remote Support Communication Escalation Management

Crisis Manager

Skyeng

Nov 2021 - Apr 2022 (5 months)

Managed customer service operations and resolved escalations remotely, improving issue resolution and maintaining service continuity during high-volume periods.

Crisis Management Customer Service Problem Solving Communication Customer Escalation

General Manager

CoCo Bongo Hostel

Jan 2016 - May 2019 (3 years 4 months)

Oversaw hostel operations including administration, recruiting, sales and accounting, improving operational efficiency and guest experience.

Operations Management Recruiting Sales Accounting Hospitality Problem Solving Staff Training

Sales Manager

Gruppo Ferraro S.r.l.

Oct 2015 - Oct 2016 (1 year)

Managed sales activities and supported accounting and marketing functions to grow regional revenue and support client relationships.

Sales Accounting Marketing Client Relations Business Development Translation

Reception Manager

La Casa de Las Boyas

Oct 2014 - Apr 2015 (6 months)

Managed front desk operations, scheduling and marketing for a hostel, improving guest services and operational scheduling.

Scheduling Marketing Customer Service Hospitality Time Management

Account Manager

Offerum SL

Nov 2011 - Oct 2013 (1 year 11 months)

Handled sales, marketing and administrative tasks to manage client accounts and support business operations in Barcelona.

Account Management Sales Marketing Administration Translation Client Communication

Junior Accountant

Studio Associato Clemente - Passarella - Martino

Mar 2011 - Jun 2011 (3 months)

Executed accounting and payroll tasks for client accounts, supporting financial recordkeeping and payroll processing.

Accounting Payroll Bookkeeping Financial Reporting MS Office Attention To Detail

Librarian

Biblioteca G.B. Ercolani

Dec 2010 - Mar 2011 (3 months)

Staffed the library front desk and provided customer service to university users, managing circulation and information requests.

Customer Service Library Services Information Management Organization

Education

Degrees, certifications, and relevant coursework

Alma Mater Studiorum - University of Bologna

Bachelor Degree in Economics, Economics

2007 - 2011

Bachelor Degree in Economics with coursework in accounting, European business law, and quality process control; thesis on collective bargaining.

Liceo Scientifico "Francesco Severi"

High School Scientific Diploma, Scientific Studies

2002 - 2007

Activities and societies: Member of Physical Science School Team; Chief Student’s Representative (2005–2007)

Scientific high school diploma with focus on mathematics, Latin, and literature; served as chief student representative and member of the physical science school team.