Mark Korir
@markkorir
Seasoned IT leader driving digital transformation, cloud architecture and cybersecurity.
KenyaWhat I'm looking for
I am a strategic IT leader with over 17 years' experience delivering digital transformation, infrastructure management, cybersecurity and IT operations across East Africa. I have led large teams, implemented cloud-based call centre platforms, introduced AI automation, and delivered significant cost savings while ensuring high availability and regulatory compliance.
My career highlights include migrating on-premises contact centre systems to cloud (reducing costs by 78%), improving call routing efficiency by 78%, and achieving 99.9% uptime for mission-critical applications. I bring hands-on expertise in cloud platforms (AWS, Azure, GCP, OCI), enterprise middleware and databases, ITIL-aligned ITSM, and vendor & stakeholder management.
Experience
Work history, roles, and key accomplishments
Head of IT Enablement
CCI Global
Nov 2022 - Present (2 years 10 months)
Lead IT strategy and digital enablement for a 5,500-seat call centre across East Africa, implementing cloud telephony and AI chatbots that improved call routing efficiency by 78% and reduced response times by 80%.
Head of IT Operation
CCI Global
Feb 2020 - Oct 2022 (2 years 8 months)
Managed IT operations for a 2,000-seat call centre, ensuring 99.9% uptime, implementing cloud scalability and security enhancements that reduced downtime and improved operational efficiency by 90%.
HLSupported East Africa network infrastructure and architecture planning, maintaining 99% network uptime across VSAT and fibre links and managing regional IT budgets and vendor SLAs.
Technical Support Engineer
Swift Global Limited
Jul 2007 - Dec 2008 (1 year 5 months)
Coordinated onsite/offsite technical support and network monitoring (SolarWinds) for connectivity services, managing escalations with vendors and producing outage reports.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
2004 - 2007
Completed a Bachelor of Science in Information Technology with majors in Computer Systems and Information Systems, focusing on IT systems and infrastructure.
JTJomo Kenyatta University of Agriculture and Technology
Higher Diploma, Information Technology & Computer Systems
2001 - 2003
Completed a Higher Diploma in Information Technology & Computer Systems with emphasis on Computer Systems, Information Systems, and Hardware.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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