Vincent Piyapdat
@vincentpiyapdat
Dedicated customer support assistant with a focus on technical solutions.
United StatesWhat I'm looking for
I am a dedicated professional with a strong background in customer support and behavioral coordination. My experience at Cleveland State University as a Customer Support Assistant has equipped me with the skills to deliver front-line technical support, ensuring seamless operation of various systems for a diverse range of patrons. I thrive in environments where I can assist users with hardware and software issues, contributing to enhanced productivity and user satisfaction.
Prior to this role, I served as a Senior Behavioral Coordinator with AmeriCorp: City Year, where I utilized a Social Emotional Learning framework to support student behavior and development. My initiatives led to a notable 10% increase in class attendance, showcasing my ability to implement effective strategies and interventions. I am passionate about fostering positive environments and helping individuals achieve their goals.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Cleveland State University
Sep 2022 - Present (2 years 8 months)
Delivered front-line technical support to a diverse range of patrons both in-person and via phone, assisting users with hardware and software issues. Troubleshooting included resolving network connectivity problems, software installation errors, and login/access issues across various systems, while maintaining lab policies and procedures.
Senior Behavioral Coordinator
City Year
Jul 2019 - Present (5 years 10 months)
Led intervention check-ins/check-outs using a Social Emotional Learning (SEL) framework to support student behavior and development. Trained corps members in Positive Behavioral Interventions and SEL techniques, and developed preventive strategies for at-risk students.
Student Recruit
Western Wyoming Community College
Jan 2017 - Present (8 years 4 months)
Contacted and informed prospective students about admissions, financial aid, housing, academic programs, and student life. Supported orientation programs and conducted campus tours for incoming students and families.
Education
Degrees, certifications, and relevant coursework
Cleveland State University
Bachelor's Degree, Information Services and Technology
Currently pursuing a Bachelor's degree. Developing advanced skills and knowledge in a specific field of study.
Western Wyoming Community College
Associate of Science, General Studies
Completed an Associate of Science degree. Gained foundational knowledge and skills relevant to various academic and professional fields.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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