Vince Leones

I am a General Virtual Assistant with three years of customer service and workforce management experience, focused on helping clients reclaim time by managing essential tasks with precision.

I specialize in HIPAA compliance, handling Protected Health Information (PHI) with strict confidentiality and ensuring 100% adherence to regulations, while streamlining prior authorization processes between providers and payers to reduce approval wait times.

As a Workforce Realtime Associate, I monitored live call queues and dashboards to maintain SLAs, optimized staff scheduling to handle surges, and produced performance reports to drive data-informed decisions.

I bring strong email and calendar management, accurate data entry, reporting and analytics skills, and an empathetic customer-resolution approach. I hold a Business Administration degree (Financial Management), Civil Service Eligibility - Professional, and a TEFL certification.