Vik User
@vikuser1
I resolve customer requests, moderate content, and keep operations running smoothly.
UkraineWhat I'm looking for
I’ve supported customers through English-language chat and email, resolving requests quickly, maintaining loyalty, and meeting service KPIs.
In moderation roles, I reviewed reports and violations, monitored platform compliance, and identified and prevented scams.
I’ve also managed staff, service quality, customer conflicts, documentation, cash operations, supplies, and equipment maintenance as an administrator and night manager.
My international experience in Germany, Poland, and the Czech Republic strengthened my adaptability, teamwork, and English communication in production and warehouse environments.
Experience
Work history, roles, and key accomplishments
Moderation
Unknown
Jan 2025 - Jan 2026 (1 year)
Moderated content and monitored platform compliance. Reviewed violations and reports, identified and prevented scams, and ensured user satisfaction through analytical and strategic approaches.
Customer Support Representative
Unknown
Jan 2023 - Jan 2025 (2 years)
Communicated with clients in English via online chat, resolved requests, met KPIs and message quotas, and monitored and reported policy violations.
Administrator / Night Manager
Unknown
Jan 2017 - Dec 2022 (5 years 11 months)
Managed staff, discipline, and service quality. Handled accounting documentation and cash operations, managed supplies and equipment maintenance, and resolved customer complaints and conflicts.
Chat Support Specialist
Unknown
Jan 2021 - Jan 2022 (1 year)
Communicated with clients in English via chat and email, improved customer satisfaction by promptly resolving requests, and maintained long-term customer relationships and loyalty.
International Experience
Unknown
Jan 2016 - Jan 2021 (5 years)
Worked as an assistant operator at a printing house, in clothing and stationery warehouses, and translated supervisors' speeches at the production site.
Sales Manager
Telemedia
Jan 2013 - Dec 2013 (11 months)
Sold household goods via phone calls.
Education
Degrees, certifications, and relevant coursework
Poltava State Agrarian Academy
Bachelor, Management
2014 - 2018
Studied Management at Poltava State Agrarian Academy, focusing on economic and production organization.
Reshetylivka Gymnasium
Secondary Education, General Education
2003 - 2011
Completed secondary education at Reshetylivka Gymnasium from 2003 to 2011.
Poltava State Agrarian Academy
Master, Management
2018 -
Pursued a Master's degree in Management at Poltava State Agrarian Academy, with studies ongoing or completed around 2020.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Salary expectations
Social media
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