Простоя User
@user515
I resolve customer requests, moderate platform content, and keep service operations running smoothly.
UkraineWhat I'm looking for
I've supported customers in English through chat and email, resolving requests quickly, maintaining loyalty, and meeting KPIs and message quotas.
In moderation, I review reports and violations, monitor platform compliance, identify scams, and handle related cases with an analytical approach.
I've also managed staff, service quality, documentation, cash operations, supplies, and customer conflicts as an Administrator and Night Manager.
My international work experience in Germany, Poland, and the Czech Republic strengthened my adaptability, teamwork, and English communication in production and warehouse environments.
Experience
Work history, roles, and key accomplishments
Moderation
Unknown
Jan 2025 - Jan 2026 (1 year)
Moderated content and monitored platform compliance. Reviewed violations and reports, identified and prevented scams, and ensured user satisfaction through analytical and strategic approaches.
Customer Support Representative
Unknown
Jan 2023 - Jan 2025 (2 years)
Communicated with clients in English via online chat, resolved requests, and ensured high-quality service. Met KPIs and message quotas, and monitored and reported policy violations.
Administrator / Night Manager
Unknown
Jan 2017 - Dec 2022 (5 years 11 months)
Managed staff, discipline, and service quality. Handled accounting documentation and cash operations, managed supplies and equipment maintenance, and resolved customer complaints and conflicts.
Chat Support Specialist
Unknown
Jan 2021 - Jan 2022 (1 year)
Communicated with clients in English via chat and email. Improved customer satisfaction by promptly resolving requests and maintained long-term customer relationships and loyalty.
Assistant Operator
Unknown
Jan 2016 - Jan 2021 (5 years)
Worked as an assistant operator at a printing house, handling product packaging. Also worked in clothing and stationery warehouses and translated supervisors' speeches at the production site.
Sales Manager
Telemedia
Jan 2013 - Dec 2013 (11 months)
Conducted sales of household goods via phone calls.
Education
Degrees, certifications, and relevant coursework
Poltava State Agrarian Academy
Master, Business Administration
Master of Business Administration from Poltava State Agrarian Academy in 2018.
Poltava State Agrarian Academy
Bachelor, Management
Bachelor of Management from Poltava State Agrarian Academy in 2016.
Poltava Agrarian and Economic College
Diploma, Production Organization
Diploma in Production Organization from Poltava Agrarian and Economic College in 2014.
Reshetylivka Gymnasium
Secondary Education, General Education
2003 - 2011
Secondary education at Reshetylivka Gymnasium from 2003 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Salary expectations
Social media
Interested in hiring Простоя?
You can contact Простоя and 90k+ other talented remote workers on Himalayas.
Message ПростояGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
