Manush Charchyan
@manushcharchyan
I resolve customer issues across phone, chat, and email while building lasting client relationships.
ArmeniaWhat I'm looking for
I've supported guests and customers across Urban Mojo B&B, FuelCard LLC, and Boston Transportation Solutions through phone, chat, and email channels.
At FuelCard LLC, I led and supported a three-person team while assisting customers with fuel card activation, transfers, refueling, and urgent issues. I managed VIP and B2B relationships with 24/7 availability and maintained a 90% customer satisfaction rate.
At Boston Transportation Solutions, I resolved freight and service inquiries for the U.S. market, managed client accounts and payment coordination, and helped optimize support workflows to increase operational performance by 20%.
Beyond customer support, I've organized more than 20 large-scale events in Armenia, authored youth-development articles for TeensLive, and contributed to international leadership and community-development programs.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Urban Mojo B&B
Jan 2025 - Jan 2026 (1 year)
Managed all incoming inquiries via phone and chat, ensuring prompt and accurate information delivery. Handled reservation processes with high attention to detail and organizational efficiency.
Education
Degrees, certifications, and relevant coursework
IU International University of Applied Sciences
Bachelor of Business Administration, Business Administration
2023 -
Pursuing a Bachelor of Business Administration with a focus on business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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