Parvathi Somanathan

Responsible for identifying and assessing customer needs, handling inquiries through various digital channels, and providing solutions to complaints while maintaining high data confidentiality standards.

Identified qualified candidates for research studies, coordinated scheduling, and achieved a significant increase in participant success rates.

Managed daily operations of the front of house, ensuring guest satisfaction and effective communication between staff, while achieving significant sales during peak times.

Provided support and care for individuals with special needs and assisted living challenges, promoting community engagement and life skills development.

Oversaw front of house operations, maintained guest relations, and trained staff, leading to high customer satisfaction and increased sales.

Managed resident activities, ensured safety and well-being, and received awards for outstanding service and leadership.

Activities and societies: Courses included Communication and behaviors, Psychology, Person Centered Planning, Pharmacology, Advocacy, Care Coordination, First Aid & CPR Training.

Completed a diploma in Developmental Services Worker, focusing on social services courses including communication, psychology, and care coordination.