Open to opportunities

Anna Simonyan

@annasimonyan

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Hardworking sales manager with extensive customer service experience.

Armenia

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What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a dedicated sales manager with a Bachelor's degree in Translation and Intercultural Communication from Yerevan Busov State University. My professional journey has equipped me with over four years of experience in customer service and sales, where I have honed my ability to understand client needs and foster strong relationships. At Anna Envirotech, I successfully managed sales operations, contributing to significant growth during my tenure.

In addition to my sales management role, I have worked in various capacities, including as an ESL teacher and a monitoring specialist. My diverse experiences have strengthened my communication skills and my ability to adapt to different environments. I am passionate about providing excellent service and am committed to supporting sales growth through effective customer interactions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Emater

Jun 2022 - Jan 2025 (2 years 7 months)

Provided exceptional customer service through various channels, addressing inquiries and resolving issues to enhance customer satisfaction.

Customer Support Communication Skills Problem Solving CRM Software

Monitoring Specialist

SMH Solutions

Mar 2022 - Jun 2022 (3 months)

Monitored and analyzed customer interactions to improve service quality and operational efficiency.

Data Analysis Quality Assurance Reporting Communication Skills

Call Center Representative

SEV Laser Aesthetics

Sep 2021 - Mar 2022 (6 months)

Handled customer inquiries and provided support through various communication channels, ensuring high levels of customer satisfaction.

Customer Service Communication Skills Problem Solving CRM Software

Sales Manager

Anna Envirotech

Jan 2021 - Sep 2021 (8 months)

Managed sales operations and developed strategies to increase revenue. Focused on understanding client needs and building strong relationships to support sales growth.

Sales Strategy Client Relationship Management Revenue Communication Skills Team Leadership

ESL Teacher

Tamarax

Jul 2019 - Jul 2020 (1 year)

Taught English as a second language to students, focusing on improving their communication skills and language proficiency.

Teaching Curriculum Development Communication Skills Classroom Management

Intern

Ampop.am

Feb 2020 - Apr 2020 (2 months)

Assisted in various tasks and projects, gaining hands-on experience in a professional environment.

Team Collaboration Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Yerevan Busov State University

Bachelor's Degree, Translation and Intercultural Communication

2016 - 2020

Hardworking professional with a Bachelor's degree in Translation and Intercultural Communication and over four years of experience in customer service and sales.