At Glovo Armenia, I managed multiple customer conversations and inquiries at once, keeping requests prioritized and issue tracking accurate.
I used digital CRM tools to document support cases and provide clear, timely written communication. I followed operational workflows to maintain data accuracy and ensure prompt follow-ups.
Before that, I worked as a Consultant at IDBank CJSC, advising customers on banking products and services while maintaining accurate records.
At IDBank CJSC, I also handled customer inquiries and resolved issues according to established banking procedures. I studied Service and Tourism Management at Yerevan State University (YSU).
