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@viktoriyaostapovska
Dedicated professional with extensive experience in customer service roles.
I am Viktoriya Ostapovska, a dedicated professional with a strong background in the tourism and catering industry. My career has been marked by a commitment to providing exceptional customer service and ensuring client satisfaction. Currently, I am working as a Train Attendant with Teleperformance Portugal, where I continue to hone my skills in communication and teamwork.
Throughout my career, I have held various roles that have allowed me to develop a diverse skill set. From my time as a Sales Advisor at Telenet to my role as a Chef D’equipe at Le Pain Quotidien, I have consistently demonstrated my ability to adapt and excel in fast-paced environments. My fluency in multiple languages, including Russian, Dutch, and English, enhances my ability to connect with clients from different backgrounds, making me an asset in any customer-facing position.
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Work history, roles, and key accomplishments
Teleperformance Portugal
Dec 2023 - Present (1 year 11 months)
Currently working as a Train Attendant, providing customer service and ensuring passenger safety on trains.
Thalys - Eurostar
May 2022 - Dec 2023 (1 year 7 months)
Served as a Train Attendant, responsible for passenger assistance and maintaining service standards.
Engie Electrabel
Mar 2019 - Jan 2022 (2 years 10 months)
Worked as an advisor in a call center, handling customer inquiries and providing solutions.
Telenet
Oct 2018 - Jan 2019 (3 months)
Involved in inbound sales as a Sales Advisor, assisting customers with their needs.
Le Pain Quotidien Kievit
Dec 2017 - Mar 2018 (3 months)
Led a team in a restaurant setting, ensuring efficient operations and customer satisfaction.
Telenet Mobile NV
Nov 2015 - Oct 2016 (11 months)
Worked as a Sales Advisor, focusing on inbound sales and customer support.
Degrees, certifications, and relevant coursework
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