Amina User
@aminauser5
I support customers through clear communication, appointment scheduling, and retail sales assistance.
MoroccoWhat I'm looking for
I've supported customers at VGROUPE through outbound calls for heating-system assistance programs, explaining available services and scheduling appointments.
At MINISO, I welcomed customers, helped them choose products, answered questions about pricing and promotions, and contributed to a positive retail experience. I'm building on my customer service, active listening, persuasion, and teamwork skills while studying Mathematics and Data Science.
Experience
Work history, roles, and key accomplishments
Call Center Agent / Teleadvisor
VGROUPE
Made outbound calls to customers regarding heating system assistance programs. Provided information about available assistance and services, scheduled appointments, and handled customer questions professionally.
Education
Degrees, certifications, and relevant coursework
Faculty of Sciences and Techniques of Tangier
DEUST, Mathematics and Data Science
2025 -
Currently pursuing a DEUST in Mathematics and Data Science.
High School
High School Diploma, Physical Sciences
Grade: Very Good (Très Bien)
Earned a High School Diploma in Physical Sciences with honors (Very Good).
Matrix Language Centre
Language Training, Languages
2023 - 2024
Completed language training in French and English.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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