As Restaurant Manager in Riga, I manage daily operations across two restaurant locations and coordinate a team of 30 employees, including 15 under my direct supervision. I oversee workflows handling 100–400 orders and manage recruitment, onboarding, and training.
I created and implemented SOPs for daily operations, cash handling, customer service, and quality control. I also coordinate scheduling, procurement, inventory, and supplier relations, with monthly purchases of €8,000–€12,000.
At Wolt, I handled 80–100 customer support cases daily while maintaining a 95–100% CSAT rate. I investigated suspicious transactions using Ravelin and collaborated with Operations and Fraud Prevention teams.
