Margarita Andrejeva

Assisted in correctly completing applications in accordance with established procedures. Provided professional assistance through phone calls and messages, and recorded and processed customer inquiries in the internal system.

Managed customer inquiries and complex cases through written communication, ensuring professional and timely support. Handled Responsible Gambling (RG) and Anti-Money Laundering (AML) cases and coordinated escalations with internal departments.

Presented live games in an engaging and professional manner. Communicated with customers in real time and followed company procedures while maintaining a professional appearance and positive customer experience.

Prepared beverages and served customers at a busy café. Responded to customer requests daily and ensured service standards were maintained, with additional responsibilities in staff training and supervision as a senior barista.