Vikkie User
@vikkieuser
Customer Support Specialist with 3+ years handling high-volume cases and improving SLA-driven workflows.
United StatesWhat I'm looking for
I’m a customer service professional with 3+ years of experience managing high-volume inbound communications across phone, email, and chat. I’m recognized for exceeding SLA targets and handling sensitive financial and account-related matters with accuracy and care. I bring empathy-driven support and strong documentation habits to every interaction.
I’ve used CRM tools like Zendesk, Salesforce, SAP, Freshdesk, ServiceNow, and IBM Notes to document interactions, resolve issues, and maintain clear case ownership. In roles like PGA Tour Super Store, I handled order cancellations, returns, warranty claims, password resets, and account creations in compliance with company policies. I also coordinated with teams across sales, warehouse, and logistics to keep orders moving and customers informed.
My impact includes measurable process improvements and operational accuracy. At Satair Inc, I processed 75+ orders per week with zero processing errors, led a ticket priority workflow reorganization that reduced backlog by 30% within 60 days, and maintained 100% audit-readiness with aerospace customer service protocols. I’m motivated to keep improving workflows, troubleshoot issues effectively, and deliver reliable support that builds trust.
Experience
Work history, roles, and key accomplishments
Order Intake & RMA
TRC Staffing (Pricer)
Feb 2026 - Jun 2026 (4 months)
Coordinated with sales, warehouse, and logistics teams to expedite orders and resolve discrepancies impacting delivery timelines. Processed daily customer orders with 100% validation of product, pricing, and shipping information before fulfillment.
PGA Tour Support Specialist
PGA Tour Super Store
Nov 2024 - Nov 2025 (1 year)
Maintained accurate customer records in CRM systems and streamlined processes through cross-department collaboration. Handled order cancellations, returns, warranty claims, password resets, and account creations in line with company policies and provided order/shipping status updates to customers.
Customer Support Specialist
Bliss Transport
Aug 2020 - Aug 2024 (4 years)
Resolved high-volume inbound customer inquiries via phone and email by providing order updates, delivery ETAs, and shipment troubleshooting with clear, empathetic communication. Owned end-to-end cases by creating, updating, and closing support tickets in CRM and processing order changes, cancellations, returns, and credits per policy.
Customer Resolution Specialist
Satair Inc
Oct 2023 - Jun 2024 (8 months)
Served as single point of contact for key accounts, managing order processing, inquiries, and returns for proprietary and vendor parts. Processed 75+ orders per week with zero processing errors and reduced ticket backlog by 30% within 60 days while maintaining 100% audit-readiness to aerospace customer service protocols.
Education
Degrees, certifications, and relevant coursework
DeVry University
Associate of Applied Science in Information and Networking, Information and Networking
Grade: GPA: 3.91
Earned an Associate of Applied Science in Information and Networking from DeVry University, completing in June 2023 with a 3.91 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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