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Yagyesh Somaroo

@yagyeshsomaroo

IT Support Technician at TCSL supporting Fidux IT Services, resolving Microsoft 365 and Entra ID issues and troubleshooting network infrastructure.

Mauritius

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What I'm looking for

I’m interested in systems administration and cloud technologies.

At TCSL, supporting Fidux IT Services, I resolve Tier 1 and Tier 2 issues across computers, business applications, and Microsoft 365. I troubleshoot Outlook, OneDrive, and SharePoint problems, and manage Microsoft Entra ID accounts and authentication.

I also troubleshoot network connectivity and infrastructure, maintain IT asset records, and investigate suspected security incidents. I’ve assisted with PowerShell automation projects and previously supported users and equipment at Ascension Ltd.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

TCSL

Jan 2026 - Present (10 months)

Managed Tier 1 and Tier 2 incident resolution, diagnosing and resolving issues across desktop and laptop computers, peripherals, and business applications. Provided end-user technical support for Windows, Microsoft 365, email, productivity applications, and workplace IT systems.

Graphic Designer / Head Graphic Designer

Multiple Companies

Jan 2022 - Dec 2025 (3 years 11 months)

Delivered digital, print and branding projects for multiple companies and clients, managing projects from concept to final delivery. Progressed to Head Graphic Designer, leading creative projects and maintaining brand consistency, quality and deadlines.

Graphic Design Branding Project Management Digital Design Print Design Creative Leadership

IT Support Officer

Ascension Ltd

Aug 2025 - Dec 2025 (4 months)

Managed Tier 1 and Tier 2 incident resolution by troubleshooting and resolving issues across desktops, laptops, and peripherals. Set up new laptops and desktops, including OS installation and software configuration.

Tier 1 Support Tier 2 Support Incident resolution hardware troubleshooting Software Troubleshooting OS Installation Software Configuration Network Printer LAN WiFi Access Points User Accounts Access permissions Inventory Management Documentation

Education

Degrees, certifications, and relevant coursework

Whitefield Business School

Diploma, Computing

2025 -

Pursuing a Diploma in Computing, with a strong interest in systems administration and cloud technologies.

Microsoft

Microsoft 365 Certified: Copilot and Agent Administration Fundamentals, Microsoft 365 Administration

Earned the Microsoft 365 Certified: Copilot and Agent Administration Fundamentals certification.

City & Guilds

City & Guilds ITQ Level 3 – Internet & Data Management, Internet & Data Management

Earned the City & Guilds ITQ Level 3 – Internet & Data Management qualification.

City & Guilds

City & Guilds ITQ Level 3 – Design Software, Design Software

Earned the City & Guilds ITQ Level 3 – Design Software qualification.

CompTIA

CompTIA A+ Certification, IT Support

Earned the CompTIA A+ Certification (CE Certified).

Wisdom in Tech (WIT)

Practical Training, Information Technology

Completed practical training in computer hardware repair, maintenance, and software troubleshooting, along with advanced training in Microsoft Office, graphic design, multimedia, and web technologies.