At SWAN Insurance, I resolve escalated application incidents, analyse recurring problems, and improve service stability through proactive monitoring, workflow configuration, and operational follow-up.
Previously at Accenture, I supported multiple business applications, investigated issues through SQL queries and database analysis, and delivered workarounds within agreed SLA targets. I also created technical documentation, SOPs, and knowledge articles while identifying automation and process-improvement opportunities.
Across application support, IT project coordination, and data analysis roles, I’ve worked closely with business users, infrastructure teams, developers, and clients to deliver reliable support and stronger operational processes.
