Kadjae Bridgemohan

I am a dedicated Customer Support Specialist with extensive experience in providing exceptional service and quality assurance. Over the years, I have honed my skills in managing customer interactions through various channels, including inbound and outbound communications, email, and chat correspondence. My journey began at Hinduja Global Solutions, where I started as a Customer Support Specialist and quickly progressed to a Quality Assurance Manager, focusing on improving service quality through individual coaching and mentoring.

In my role as a Quality Assurance Manager, I successfully managed a team of over 40 agents, optimizing their coaching schedules and ensuring they met high communication standards. My commitment to quality has been recognized through multiple certifications in coaching and conflict resolution. Currently, I serve as an Account Moderator at ModSquad, where I leverage my research skills to provide technical support to customers in the gaming industry, ensuring their needs are met efficiently and effectively.