Taiwo Oluwatosin
@taiwooluwatosin
I resolve customer issues through fast, empathetic live chat and email support.
ZimbabweWhat I'm looking for
I've delivered real-time chat and email support at Tuzedo Foundation, resolving customer concerns, documenting interactions in CRM systems, and escalating technical issues with detailed notes.
I manage simultaneous customer conversations while meeting response-time targets, SLA metrics, and customer satisfaction goals in remote environments.
Previously at Love of Fashion Store, I supported online customers with order tracking, product details, shipping updates, returns, and personalized recommendations that strengthened customer retention and brand loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Tuzedo Foundation
Jan 2024 - Jan 2025 (1 year)
Provided prompt real-time chat and email support, ensuring rapid first-contact resolution and managing multiple live chat conversations. Resolved complaints efficiently and escalated complex issues with detailed notes.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Education, Guidance and Counselling
2019 - 2023
Pursued a Bachelor of Education in Guidance and Counselling, focusing on educational psychology and student support.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Taiwo?
You can contact Taiwo and 90k+ other talented remote workers on Himalayas.
Message TaiwoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
