At Revolut, I reviewed customer and transaction-related cases against FinCrime processes and internal policies. I examined account activity and transaction patterns to identify unusual or inconsistent behaviour.
I documented investigation findings in clear case narratives and escalated cases involving unusual activity or unexplained third-party funding when they required enhanced review.
In customer support roles at Amazon, TECH MAHINDRA, and WEBTEL ELECTROSOFT PVT. LTD., I handled customer cases, maintained CRM records, and supported escalations. At TECH MAHINDRA, I also coached new hires and delivered training on tools and processes.
