Open to opportunities

Vijayendra Borthakur

@vijayendraborthakur

Message

I deliver enterprise SaaS implementations that improve customer adoption, retention, and expansion.

India

Message

What I'm looking for

I'm looking to lead enterprise customer success and implementation programs where I can improve adoption, retention, expansion, and measurable customer outcomes through cross-functional delivery and executive stakeholder partnership.

At Vantage Circle, I've led 40+ enterprise SaaS implementations across India, North America, and the UAE, improving post-implementation NPS by 60% through proactive onboarding, risk mitigation, and structured go-live support.

I manage enterprise customer programs, executive stakeholder engagements, escalations, and cross-functional delivery across Product, Engineering, Customer Success, and Support. Previously, I co-founded Urbanmarq Technologies, where I built teams, shaped growth strategy, and managed clients including Hard Rock Cafe, Vivo, UNDP, and Limca Book of Records.

Experience

Work history, roles, and key accomplishments

Current

Assistant Implementation Manager

Current

Vantage Circle

Dec 2022 - Present (3 years 9 months)

Directed end-to-end implementation of 40+ enterprise SaaS programs across India, North America, and UAE markets. Managed and mentored a team of 5-8 implementation specialists, ensuring milestone adherence and governance compliance.

Customer Success SaaS Implementation Team Leadership Stakeholder Management Escalation Management Upselling Cross Selling Agile Waterfall Jira Confluence Planhat Rocketlane

Co-Founder

Urbanmarq Technologies Pvt. Ltd

Dec 2020 - Jan 2022 (1 year 1 month)

Founded and scaled a marketing and branding agency delivering integrated marketing, branding, and digital transformation solutions. Defined organizational vision, growth strategy, and go-to-market initiatives.

Business Strategy Marketing Branding Digital Transformation Team Leadership Financial Planning Client Management Contract Negotiation

Executive Assistant to Managing Director

Mukand Systems & Networking Pvt. Ltd

Nov 2018 - Dec 2020 (2 years 1 month)

Supported strategic decision-making across telecom, infrastructure, and real estate business verticals. Prepared executive dashboards, MIS reports, and performance-tracking frameworks for leadership teams.

Executive Support MIS Reporting Dashboarding Stakeholder Coordination Process Improvement

Senior Manager

Greener Pastures

Jul 2018 - Nov 2018 (4 months)

Led end-to-end operational management of curated travel experiences across Northeast India. Managed vendor relationships, pricing strategies, budgets, and profitability planning.

Operations Management Vendor Management Pricing Strategy Budgeting Customer Satisfaction Service Excellence

Process Associate

Genpact India

Dec 2015 - Jun 2018 (2 years 6 months)

Processed high-volume invoices and payment transactions while maintaining compliance with service-level agreements. Collaborated with stakeholders to resolve invoice discrepancies and payment issues.

Invoice Processing Payments Compliance Stakeholder Management Process Efficiency Quality Assurance

Travel Operator

Relax Tours & Travels

Sep 2013 - Nov 2015 (2 years 2 months)

Managed ticketing, reservations, itinerary planning, and customer support operations. Designed customized travel solutions aligned with client requirements and budgets.

Ticketing Reservations itinerary planning Customer Support Vendor coordination Customer Relationship Management